Return & Refund Policy
At Vessaura, customer satisfaction is our priority. We take great care to ensure that every product meets our quality standards before dispatch. However, if you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
Customers may request a return if:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product is significantly different from the description provided on our website.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, tags, and documentation provided with the product.
- Be reported within 7 days of delivery.
Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to misuse or improper handling.
- Items showing signs of use after delivery.
- Customized or personalized products.
- Products purchased during special clearance or final sale promotions.
- Gift cards and promotional items.
Return Request Process
To initiate a return request:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Share photographs if the product is damaged, defective, or incorrect.
- Wait for return approval and instructions from our support team.
Returns sent without prior approval may not be accepted.
Return Shipping
Once a return request is approved, customers may be required to ship the product back to the designated return address.
In cases where the return is due to:
- Damaged products
- Defective products
- Incorrect items shipped
VESSAURA may cover the return shipping costs.
For returns initiated for other approved reasons, return shipping charges may be the responsibility of the customer.
Inspection & Approval
After receiving the returned product, our quality team will inspect the item to verify its condition and eligibility.
Once approved, the refund or replacement process will be initiated.
If the returned item does not meet the return requirements, the request may be rejected and the item may be shipped back to the customer.
Refund Process
Approved refunds will be processed through the original payment method used during purchase.
Refund processing timelines:
- Credit/Debit Cards: 5–10 Business Days
- UPI Payments: 3–7 Business Days
- Net Banking: 5–10 Business Days
- Wallet Payments: 3–7 Business Days
Actual refund timelines may vary depending on the payment provider or banking institution.
Replacement Policy
Where applicable, customers may request a replacement instead of a refund.
Replacement products will be dispatched after the returned item has been received and approved by our quality inspection team.
Replacement availability is subject to stock availability.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Customers should provide:
- Order Number
- Clear photographs of the product
- Photographs of the packaging
- Description of the issue
This helps us investigate and resolve the matter quickly.
Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests may not be accepted and the standard return process will apply.
Refunds for approved cancellations will be processed through the original payment method.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again.
- Contact your payment provider.
- Contact your bank for additional processing updates.
If you have completed the above steps and still have not received your refund, please contact our support team.
Contact Us
For return, replacement, or refund assistance, please contact our customer support team with your order details and photographs of the product (if applicable).
Email: your support email
Phone: your contact number
Policy Updates
Vessaura reserves the right to modify this policy at any time without prior notice.