Are VESSAURA products handcrafted?

Yes, all VESSAURA products are carefully handcrafted by skilled artisans using traditional techniques, making every piece unique and authentic.

What materials are used in VESSAURA products?

Our collections are crafted using premium-quality Copper, Brass, and Kansa (Bronze), known for their durability, beauty, and traditional value.

Are your products suitable for daily use?

Yes, our products are designed for both everyday use and special occasions while maintaining their premium handcrafted quality.

How do I place an order?

Simply browse our collections, add your desired products to the cart and proceed to checkout using our secure payment process.

How long does shipping take?

Orders are typically delivered within 5–10 business days depending on your location and courier availability.

Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your location and order value. Eligible options will be displayed during checkout.

How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS to monitor your shipment.

What payment methods do you accept?

We accept major credit cards, debit cards, UPI, net banking and other secure payment methods.

Can I cancel my order after placing it?

Orders can be cancelled before dispatch. Once shipped, cancellation may not be possible and the return policy will apply.

Do you accept returns?

Yes, eligible return requests are accepted according to our Return & Refund Policy.

What should I do if I receive a damaged product?

Please contact our support team within 48 hours of delivery and share photographs of the product and packaging.

How are refunds processed?

Approved refunds are processed through the original payment method used during purchase.

Are your products made in India?

Yes, our products are handcrafted in India by skilled artisans using traditional craftsmanship techniques.

How do I care for copper and brass products?

Regular cleaning with recommended care methods helps maintain the beauty and longevity of copper and brass products.

Do handcrafted products have slight variations?

Yes, minor variations in finish and appearance are natural characteristics of handcrafted products and make each piece unique.

Do you offer gift packaging?

Gift packaging availability may vary by product and season. Please check product details or contact support for assistance.

Can I modify my order after placing it?

Order modifications may be possible before dispatch. Please contact our support team as soon as possible.

How can I contact customer support?

You can reach our support team through the Contact Us page, email, or phone during business hours.

Are your products food-safe?

Our products are crafted using premium-quality materials and are designed according to their intended use.

Do you ship across India?

Yes, we offer shipping services across most locations in India through trusted courier partners.