Shipping Policy
At Vessaura, we are committed to delivering your orders safely, efficiently, and on time. We work with trusted logistics partners to ensure a seamless shipping experience for our customers.
Order Processing
• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Customers will receive an order confirmation and shipping notification once the order has been dispatched.
Shipping Timeline
We strive to deliver your orders as quickly as possible. Standard delivery typically takes between 5–10 business days depending on the destination. Delivery times may vary based on your location, courier availability, and external factors beyond our control.
Estimated delivery timelines:
- Metro Cities: 3–7 Business Days
- Tier 2 & Tier 3 Cities: 5–10 Business Days
- Remote Areas: 7–14 Business Days
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed. From time to time, VESSAURA may offer free shipping promotions on selected products or order values.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details. Customers can use the tracking information provided to monitor the progress of their shipment through the courier partner’s website.
Delivery Policy
.Customers are requested to provide accurate shipping information to avoid delivery delays.
• Vessaura shall not be responsible for delays resulting from incorrect or incomplete delivery details provided by the customer.
• In the event of multiple delivery attempts, customers may be contacted by the courier partner for assistance.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Transportation disruptions
- Natural disasters
- High order volumes
- Courier partner delays
VESSAURA is not responsible for delays caused by circumstances beyond our reasonable control.
Damaged or Missing Shipments
If your package arrives damaged or if any item is missing, please contact our customer support team within 48 hours of delivery and provide relevant photographs for verification.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing an order. VESSAURA cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete address information.
International Shipping
International shipping services may be introduced in the future. Delivery timelines, duties, taxes, and shipping charges for international orders will be communicated separately.
Contact Us
If you have any questions regarding shipping, delivery status, or order tracking, please contact our customer support team through our Contact Us page. We will be happy to assist you with any shipping-related concerns.
Customer Support: your email
Phone: your contact number
Policy Updates
Vessaura reserves the right to update or modify this Shipping Policy at any time without prior notice.